Athena’s Home Novelties warehouse is open to ship packages Monday – Friday (we are closed on major holidays). Our shipping carriers are UPS and USPS.
Each package is processed and charged accordingly based on our shipping carrier’s weight and distance formulation.
*Orders shipping outside the Continental US (i.e. Alaska, Hawaii and APO addresses) can take up to 5-7 business days to arrive.
All orders placed through our website require a valid email address. Upon submitting your order, you will receive an Order Confirmation via email. If it does not appear within 5 minutes, please check your spam filter. A second email will be sent once your order is shipped. This email will contain the tracking number assigned to your package by UPS.
You can also find your order details and tracking information in your Customer Login portal on our website: Orders My orders.
Orders are packed in plain brown boxes with the return address AHN, 640 Winter Street, Woonsocket, RI 02895. Each order contains recyclable packing materials.
If you have any questions about your order or our shipping policy, please contact customer care at (877)-ATHENAS during business hours.
Due to the intimate nature of the products offered by Athena’s Home Novelties, all sales are final. We do not accept returns. Motorized products are guaranteed for 30 days for a replacement of the same item only. No refunds are given.
If you attended a home party and received a defective product, please contact your Athena’s distributor to coordinate your even exchange.
If you purchased through our website and received a defective product, please contact Athena’s Customer Care Liaison for instructions to send back your item for a replacement. Our Customer Care Liaison can be reached during business hours, Monday – Friday by calling (877)-ATHENAS or Email: [email protected]
All defective product returns to Athena’s Home Novelties must be accompanied by a return-authorization number (RA).