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Shipping and Care FAQ

Q: How will my order be packaged for delivery? Is it discreet?

A: All orders are discreetly shipped in unmarked plain brown boxes. The return address reads ‘AHN’. Only you will know what treasures are hidden the box that is delivered to you.

Q: What packing materials do you use?

A: To keep packaging waste to a minimum, some products maybe packed in protective plastic bags and delivered without a box. If you receive a package from Athena’s warehouse, you’ll find that we use “green”, 100% recyclable, renewable and biodegradable packing materials. Athena’s loves and respects Mother Earth.

Q: Novelty Toy colors vary?

A: Yes, from time to time. In an effort to keep all products in stock and to prevent backorders, colors may vary occasionally.

Q: What shipping service do you use?

A: Athena’s uses UPS and USPS for all our shipping.

Q: Can I get my order shipped overnight?

A: Overnight shipping is available by phone request. However, all ‘ground’ orders that are shipped through our normal provider (UPS) are delivered to the 6 New England states and parts of NY and NJ the very next day. No overnight service is needed. It’s best to call the warehouse during normal business hours to inquire about the delivery time of your specific order. Call 1-877-ATHENAS extension 16 or e-mail to:distributioncenter@athenashn.com

If you ordered at an Athena’s party through a Goddess or Adonis that does not carry stock, your Hostess has been provided with a UPS tracking number once the order ships from our warehouse. You can contact either the Goddess or Adonis or your hostess to get the shipping progress.

Q: How do I track my order?

A: If you ordered directly through one of our stock carrying Goddesses or Adoni either personally or at a party please contact them directly. Their contact information is on the sales invoice and the business card they left with you.

If you ordered at an Athena’s party through a Goddess or Adonis that does not carry stock your Hostess will be provided with a UPS tracking number once the order ships from our warehouse. You can contact either the Goddess or Adonis or your hostess to get the shipping progress.

If you ordered from Athena’s Home Novelties web site shopping cart www.athenashn.com you will receive a shipping confirmation via e-mail as soon as the order ships. The (UPS) / (USPS) tracking number is included on that e-mail, and reflects package shipped via (UPS) and (USPS)..

CLICK HERE TO REGISTER AND ENTER YOUR TRACKING NUMBER TO SEE THE PROGRESS Visit UPS tracking.

Q: UPS tried to deliver my package, but I wasn't home and they left a notice. What do I do?

A: While Athena's does not require a signature for the delivery of our packages, UPS drivers are able to require a signature if they do not feel there is a safe place to leave the package; where it is not in full view of the street and neighbors. If you receive a notice from UPS, please contact the number they provide on their notice to you and make arrangements to pick up your order at the closest UPS hub or sign the notice and leave it for the driver and the package will be left the next day.

Q: Do you ship internationally?

A: Athena’s currently ships throughout the United States including Hawaii and Alaska. We do not ship to Puerto Rico, Canada, Mexico or any other countries.

Q: Who can I call if I have a question or problem?

A: Please direct your inquires to Athena’s Customer Care department.

Q: How do I care for my adult novelty products?

A: To ensure that you always enjoy a pleasurable experience with your adult novelty items, follow the care instructions listed below:

Q: What is Athena's return policy?

A: All sales are final due to the intimate nature of our products. Motorized products are guaranteed for 30 days for a replacement. No refunds will be given. If you receive a broken product, or if your product breaks within 30 days of receipt, please contact our Customer Care Liaison for instructions on how to send back your item for a replacement. All defective product returns must be accompanied by a pre-authorization number. Our Customer Care Liaison can be reached by calling (401) 248-4721 or via email at E-mail: customerservice@athenashn.com

We also have a team at our corporate offices dedicated to assisting our customers. Our support staff unfailingly goes out of their way to help our customers with whatever they need! For hours and contact information Click Here